Terms & Conditions

Please read these Terms and Conditions carefully before using our services or booking through our website. By booking a service with BS Services Garage, you agree to be bound
by these terms.

1. About Us
BS Services Garage is a motor vehicle repair and servicing business trading from:

Unit 2 Princes St., Bexleyheath, Kent, DA7 4BJ
Telephone: 020 8054 8841
Email: info@bsscarservices.co.uk

References to "we", "us", or "our" in these terms refer to BS Services Garage. References to "you" or "your" refer to the customer requesting our services.

2. Our Services
We provide motor vehicle repair, maintenance, and servicing, including but not limited to: MOT testing, general servicing, brakes, cam belts, clutches, diagnostics, welding, air
conditioning, battery and charging systems, timing chains, fuel draining, vehicle recovery, and seasonal vehicle checks.

All services are carried out by qualified mechanics at our workshop in Bexleyheath, unless
otherwise agreed (for example, mobile welding or vehicle recovery).

We reserve the right to decline to carry out work if we believe it is unsafe or beyond the reasonable scope of our services.

3. Estimates and Quotations
Where we provide an estimate before work begins, this is an indication of the likely cost based on the information available at that time. An estimate is not a fixed-price quotation.

If we discover additional work is required during the course of a job, we will contact you before proceeding. We will not carry out additional work without your authorisation.

Where a fixed-price quotation has been agreed in writing, we will honour that price unless the scope of work changes with your approval.

4. Authorisation to Proceed with Work
By leaving your vehicle with us or confirming a booking, you authorise us to carry out an inspection and the specific work agreed at the time of booking.

Before any additional work is undertaken beyond what was initially agreed, we will obtain your express authorisation by phone or in person. We will not proceed without your approval.

If you cannot be reached and work is time-sensitive, we may carry out minor safety-critical repairs where the cost is negligible and delay would be unreasonable. We will notify you as
soon as possible in such cases.

5. Bookings and Appointments
Bookings can be made by telephone, via our website contact form, or by visiting us in person.

Bookings are confirmed once we have contacted you by phone or email to agree a date and time.

We ask that you arrive on time for your appointment. If you are significantly late, we may need to reschedule your booking. We will try to accommodate you where possible.

For work that requires your vehicle to remain with us, we will provide an estimated collection time. We will contact you if this changes.

6. Cancellation and Rescheduling
If you need to cancel or reschedule an appointment, please let us know as soon as possible by calling us on 020 8054 8841.

We ask for at least 24 hours' notice where possible so that we can offer the slot to another customer.

We reserve the right to charge for any parts ordered specifically for your vehicle if you cancel after those parts have been sourced.

7. Payment
Payment is due on completion of the work before the vehicle is released, unless otherwise agreed in advance.

We accept payment by cash, debit card, and credit card. Please ask about available payment methods at the time of booking.

If payment is not made, we reserve the right to retain your vehicle until the outstanding amount is settled in full, in accordance with our right of lien under English law.

If a vehicle is left with us beyond the agreed collection date without reasonable cause, we may charge a storage fee.

8. Parts and Materials
We use quality replacement parts appropriate for your vehicle. Where available and relevant, we use manufacturer-approved or OEM-equivalent parts.

If you wish us to use a specific brand or supply your own parts, please let us know at the time of booking. We cannot guarantee the quality of customer-supplied parts and our warranty (see section 9) does not apply to such parts.

Used or reconditioned parts may be used where appropriate and where agreed with you.

9. Guarantee on Work Carried Out
We stand behind the quality of our work. If you experience a problem directly related to work we have carried out, please contact us as soon as possible.

We offer a 3-month or 3,000-mile guarantee (whichever comes first) on parts and labour for most repair and servicing work, unless otherwise stated. This guarantee does not cover:

• Normal wear and tear
• Damage caused by accident, misuse, or neglect after the vehicle leaves our care
• Customer-supplied parts
• Pre-existing faults unrelated to the work carried out

This guarantee is in addition to your statutory rights under the Consumer Rights Act 2015.

10. Your Vehicle and Personal Property
We will take reasonable care of your vehicle while it is in our possession. We are not responsible for pre-existing damage or mechanical issues unrelated to the work carried out.

Please remove any valuable personal items from your vehicle before leaving it with us. We are not responsible for personal belongings left in the vehicle.

We will carry out a visual inspection of your vehicle on arrival and note any visible pre-existing damage. If you have concerns, please raise them with us before leaving the vehicle.

11. Limitation of Liability
Nothing in these Terms and Conditions limits or excludes our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable law

Subject to the above, our total liability to you in connection with any single job or claim shall not exceed the total amount paid by you for that job.

We are not liable for any indirect or consequential losses, including loss of use of your vehicle, loss of earnings, or costs of alternative transport, except where such loss is directly caused by our negligence.

12. Complaints
If you are unhappy with any aspect of our service, please speak to us in the first instance. We take all complaints seriously and will do our best to resolve any issues promptly.

You can contact us by:
• Phone: 020 8054 8841
• Email: info@bsscarservices.co.uk
• In person at our workshop during opening hours

If we are unable to resolve your complaint to your satisfaction, you may wish to seek independent advice from Citizens Advice or the Motor Ombudsman (themotorombudsman.org).

13. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of
England and Wales. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms
We may update these Terms and Conditions from time to time. The current version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the updated terms.
These Terms and Conditions were last updated in May 2026