Privacy Policy

You can contact us at:
BS Services Garage
Unit 2 Princes St., Bexleyheath, Kent, DA7 4BJ
Email: info@bsscarservices.co.uk
Telephone: 020 8054 8841

Note: ICO Registration: We are in the process of confirming our ICO registration number.
Please add your registration number here once confirmed. UK businesses that process
personal data are generally required to register with the ICO. Visit ico.org.uk to register or
check your status.

2. What Personal Data We Collect
We may collect and process the following personal data about you:

Information you give us directly
• Your name
• Your telephone number
• Your email address
• Details of your vehicle (make, model, registration number)
• Any message or query you submit through our contact or booking form

Information we collect automatically
When you visit our website, we may collect certain information automatically through cookies
and similar technologies. This includes:
• Your IP address
• Browser type and version
• Pages visited and time spent on the site
• Referring website or search term
This data is collected via Google Analytics and is used in anonymised, aggregated form to help us understand how visitors use our website.

3. How We Use Your Personal Data
We use the personal data we collect for the following purposes:

• To respond to your enquiries and answer questions submitted through our contact
form
• To process and confirm service bookings
• To contact you regarding your vehicle or appointment by phone or email
• To send you a quote or estimate for work
• To improve our website and the services we offer, using anonymised analytics data
• To comply with our legal obligations

4. Our Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases to process your personal data:

• Contract: Where processing is necessary to carry out a service booking or fulfil a
repair agreement with you.
• Legitimate interests: Where we have a genuine business reason to process your data,
such as responding to an enquiry or improving our services, and this does not override
your rights.
• Consent: Where you have given us permission to contact you, such as by submitting
our contact form.
• Legal obligation: Where we are required to process data to comply with the law.

5. How Long We Keep Your Data
We will only keep your personal data for as long as is necessary for the purposes it was
collected.

• Enquiry and contact form data is typically retained for up to 12 months unless it relates
to an ongoing service relationship.
• Booking and job records may be retained for up to 6 years for accounting and legal
purposes.
• Google Analytics data is retained in accordance with Google's own data retention
policies.

Once data is no longer required, it is securely deleted or anonymised.

6. Who We Share Your Data With
We do not sell or share your personal data with third parties for marketing purposes.

We may share data with the following in limited circumstances:

• Google LLC: We use Google Analytics to analyse website usage. Google may process
data on servers outside the UK. For more information, see Google's Privacy Policy at
policies.google.com/privacy.
• Professional advisers: Such as accountants or solicitors, where required by law or for
legitimate business purposes.
• Law enforcement or regulators: Where we are legally required to do so.

7. Cookies
Our website uses cookies. A cookie is a small text file stored on your device when you visit a
website. We use the following types of cookies:

Strictly necessary cookies
These are required for the website to function. You cannot opt out of these.

Analytics cookies (Google Analytics)
We use Google Analytics to understand how visitors use our website. These cookies collect
anonymised information about pages visited, time on site, and traffic sources. Google
Analytics sets cookies including _ga, _gid, and _gat.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

You can control and delete cookies through your browser settings. Please note that disabling
cookies may affect how some parts of the site work.

8. Your Rights Under UK GDPR
Under UK data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure: You can ask us to delete your personal data in certain
circumstances.
• Right to restriction: You can ask us to limit how we use your data in certain
circumstances.
• Right to data portability: You can ask us to provide your data in a machine-readable
format in certain circumstances.
• Right to object: You can object to our processing of your data where we rely on
legitimate interests.
• Rights related to automated decision-making: We do not carry out automated
decision-making or profiling.

To exercise any of these rights, please contact us at info@bsscarservices.co.uk. We will respond within one month of receiving your request.

9. How to Make a Complaint
If you are unhappy with how we have handled your personal data, please contact us in the first instance so we can try to resolve the matter.

If you remain dissatisfied, you have the right to make a complaint to the InformationCommissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline: 0303 123 1113
Website: ico.org.uk

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this
page with a revised date. We encourage you to review this policy periodically.
This policy was last updated in May 2026.